New rule
Important Update to Our Booking Policy
To reduce last-minute cancellations, a flat €5 deposit now applies to every trip — regardless of the total fare. It is returned to your card once the trip is completed.
August 23, 2026
Why We're Introducing This
As our community grows, we’ve seen a sharp rise in last-minute cancellations from newly registered users. Empty slots mean longer waits for everyone and lost time for our drivers.
A small refundable deposit keeps bookings reliable — and keeps the service fair for people who actually show up.
How it works
01
Book your trip
Choose your route and confirm the booking exactly as you do today. Nothing changes in the flow.
02
€5 is held
A flat €5 deposit is charged in the app at checkout — the same amount for every trip, whatever the fare.
03
You get it back
Once the trip is completed, the €N returns automatically to the card you paid with.
100% REFUNDABLE
You Always Get Your €5 Back
The deposit is not a fee. After your trip ends, the full €5 is refunded automatically to the original payment card.
Refunds are processed automatically. Depending on your bank, it may take up to 5 business days to appear on your statement.
Fill out the application
Our support team will track your order by phone and credit card name.
By clicking the button you confirm to have accepted Terms of Service